Digium Level 4 Asterisk Support and Services - 1 Year Summary
Digium Level 4 Asterisk Support and Services - 1 Year
Asterisk is the world's most popular and powerful open source telephony platform. With Asterisk, virtually any computer can become a telephony application server, drastically reducing the cost of ownership and delivering a return on investment that no proprietary solution can touch.
With Digium's support subscriptions for open source Asterisk, enterprise developers and systems administrators can call on the expertise of the company that created Asterisk. Digium's technical support team offers professional assistance with installation, configuration, and systems operation issues.
Digium’s Asterisk support subscriptions offer a broad range of technical assistance including installations, upgrades, troubleshooting, and system recovery. Let the Digium team help you get the most from Asterisk.
| Digium L4 Support Subscription Key Entitlements: |
|
|
Benefits |
Level 1 |
Level 2 |
Level 3 |
Level 4 |
|
Asterisk 1.4 Support |
Yes |
Yes |
Yes |
Yes |
|
Asterisk 1.6 Support |
Yes |
Yes |
Yes |
Yes |
|
G.729 Codec Support |
Yes |
Yes |
Yes |
Yes |
|
Cases Included |
2 |
5 |
10 |
Unlimited |
|
Phone Access Hours |
12 Hours/Day 5 Days/Week |
24 Hours/Day 7 Days/Week |
24 Hours/Day 7 Days/Week |
24 Hours/Day 7 Days/Week
|
|
Initial Response Time |
2 Days |
2 Days |
4 Hours |
4 Hours |
|
Web Case Management |
Yes |
Yes |
Yes |
Yes |
|
Remote Troubleshooting |
Yes |
Yes |
Yes |
Yes |
|
Advanced Hardware Replacement |
Yes |
Yes |
Yes |
Yes |
|
Knowledge Base Access |
Yes |
Yes |
Yes |
Yes |
|
User Forum Access |
Yes |
Yes |
Yes |
Yes |
|
Price - 1 Year |
$595.00 |
$1,995.00 |
$3,995.00 |
$7,995.00 |
|
Price - 3 Year |
$1,606.50 |
$5,836.50 |
$10,786.50 |
$21,586.50 |
