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The Linksys SPA-962 is a 6-Line IP Telephone with 2 Port Ethernet Switch, PoE, and Color Display Enhances Business Communication Requirements with Color



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Linksys SPA962 Core Features

Features	Specifications
Application Targets :	General Executive Receptionist
Lines :	6
Display Type :	Color
Display Size :	Large
Ethernet Ports :	2
PoE Support :	Yes
Headset Jack :	2.5mm
Expansion Module Support :	Yes

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Linksys SPA962 Summary

Linksys SPA962

6-Line IP Phone with Color Display Enhances Business Communication Requirements

Stylish and functional in design, the SPA962 VoIP telephone is a must for businesses using a hosted IP telephony service, an IP PBX, or a large scale IP Centrex deployment. The SPA962 leverages industry-leading VoIP technology from Linksys to deliver a high-quality IP Phone that is unparalleled in features, value, and support.

Based on the SIP standard, the SPA962 has been tested to ensure comprehensive interoperability with equipment from VoIP infrastructure leaders, enabling service providers to quickly roll out competitive, feature-rich services to their customers. With hundreds of features and configurable service parameters, the SPA962 addresses the requirements of traditional business users while leveraging the advantages of IP telephony. Features such as easy station moves, presence, and shared line appearances (across local and geographically-dispersed locations) are just some of the many advantages.

Standard features on the SPA962 include six active lines, dual-switched Ethernet ports, 802.3af Power over Ethernet (PoE)* support, a high-resolution color display, full-duplex speakerphone, and a 2.5 mm headset port. Each line can be independently configured to use a unique phone number (or extension), or can be configured to use a shared number that is assigned to multiple phones.

The SPA962 uses standard encryption protocols to provide secure remote provisioning and unobtrusive in-service software upgrades. Linksys secure remote provisioning tools include detailed performance measurement and troubleshooting features, enabling network providers to deliver high-quality support to their subscribers. Remote provisioning also saves service providers the hassle and expense of managing, preloading, and re-configuring customer premise equipment (CPE).

Linksys SPA962 Features

Up to Six Lines with Independent Configuration and Registration
Secure Call Support—SIP over TLS, and SRTP
Line Status—Active Line Indication, Name and Number
Menu-Driven User Interface—Multiple Languages Supported
Digits Dialed with Number Auto-Completion
Shared/Bridged Line Appearance**
High-Quality Full-Duplex Speakerphone
Call Hold
Music on Hold**
Call Waiting
Caller ID Name and Number
Outbound Caller ID Blocking
Call Transfer—Attended and Blind
Call Conferencing
Automatic Redial
On-Hook Dialing
Call Pick Up—Selective and Group**
Call Park and Retrieval**
Call Swap
Call Back on Busy
Call Blocking—Anonymous and Selective
Call Forwarding—Unconditional, No Answer, On Busy
Hot Line and Warm Line Automatic Calling
Call Logs (60 entries each)—Made, Answered, and Missed Calls
Redial from Call Logs
Personal Directory with Auto-dial (100 entries)
Do Not Disturb (callers hear line busy tone)
URI (IP) Dialing Support (Vanity Numbers)
On-Hook Default Audio Configuration (Speakerphone and Headset)
Multiple Ring Tones with Selectable Ring Tone per Line
Called Number with Directory Name Matching
Call Number using Name—Directory Matching or via Caller ID
Subsequent Incoming Calls with Calling Name and Number
Date and Time with Intelligent Daylight Savings Support
Call Duration and Start Time Stored in Call Logs
Call Timer
Name and Identity (Text) Displayed at Start Up
Distinctive Ringing Based on Calling and Called Number
Ten User-Downloadable Ring Tones—Free Ring Tone Generator from www.linksys.com
Speed Dialing
Configurable Dial/Numbering Plan Support (per line)
Intercom**
Group Paging**
DNS SRV and Multiple A Records for Proxy Lookup and Proxy Redundancy
Syslog and Debug Server Records (Configurable Per Line)
Report Generation and Event Logging
Statistics Transmitted in BYE Message
Secure Call Encrypted Voice Communication Support - SIP over TLS, and SRTP
Built-in Web Server for Administration and Configuration with Multiple Security Levels
Automated Provisioning, Multiple Methods—up to 256 Bit Encryption (HTTP, HTTPS, TFTP)
Asynchronous Notification of Upgrade Availability via NOTIFY
Non-intrusive, In-Service Upgrades
Optionally Require Admin Password to Reset Unit to factory Defaults

Linksys SPA962 Hardware

320 x 240 True Color, Four Inch, Liquid Crystal Display (LCD)
Six Illuminated Call Appearance Line Buttons with Tricolor LEDs
LED Indicates Line State—Active, Idle, On-Hold, Unregistered
Line LED Configurable to 13 Different States (On/Off, Color, Flash)
Dedicated Illuminated On/Off Buttons for Audio Mute, Headset, and Speakerphone
Four Soft Key Buttons
Four Way-Rocking Directional Button for Menu Navigation
Support for up to two attached Attendant Consoles; adds up to 64 programmable buttons
Voice Mail Message Waiting Indicator Light
Voice Mail Message Retrieval Button
Dedicated Hold Button
Settings Button for Access to Feature, Set-up, and Configuration Menus
Volume Control Rocking Up/Down Button Controls Handset, Headset, Speaker, Ringer
Standard 12-Button Dialing Pad
High-Quality Handset (RJ-7 connector) and Cradle
Built-In High Quality Microphone and Full-Duplex Speakerphone
Headset Jack—2.5 millimeter port
LED Test Function
Two Ethernet LAN Ports with Integrated Ethernet Switch – 100BaseT RJ-45
802.3af Compliant Power over Ethernet (PoE)
Optional 5 volt DC Universal (100-240 Volt) Switching (Power Supply is Ordered Separately)

Data Networking

MAC Address (IEEE 802.3)
IPv4 Internet Protocol v4 (RFC 791), upgradeable to v6 (RFC 1883)
ARP Address Resolution Protocol
DNS A Record (RFC 1706), SRV Record (RFC 2782)
DHCP Client Dynamic Host Configuration Protocol (RFC 2131)
ICMP Internet Control Message Protocol (RFC792)
TCP Transmission Control Protocol (RFC793)
UDP User Datagram Protocol (RFC768)
RTP Real Time Protocol (RFC 1889) (RFC 1890)
RTCP Real Time Control Protocol (RFC 1889)
DiffServ (RFC 2475)
Type of Service-TOS (RFC 791/1349)
VLAN Tagging 802.1p/q Layer 2 QoS
SNTP Simple Network Time Protocol (RFC 2030)

Voice

SIPv2—Session Initiation Protocol Version 2 (RFC 3261, 3262, 3263, 3264)
SIP over TLS
SRTP
SIP Proxy Redundancy—Dynamic via DNS SRV, A Records
Re-registration with Primary SIP Proxy Server
SIP Support in Network Address Translation Networks—NAT (including STUN)
SIPFrag (RFC 3420)
Secure (Encrypted) Calling via Pre-Standard Implementation of Secure RTP
Codec Name Assignment
Voice Algorithms:
G.711 (A-law and μ-law, G.726 (16/24/32/40 kbps), G.729 A, G.723.1 (6.3 kbps, 5.3 kbps)
Dynamic Payload Support
Adjustable Audio Frames Per Packet
DTMF—In-band and Out-of-Band (RFC 2833) (SIP INFO)
Flexible Dial Plan Support with Inter-Digit Timers
IP Address/URI Dialing Support
Call Progress Tone Generation
Jitter Buffer—Adaptive
Frame Loss Concealment
VAD—Voice Activity Detection with Silence Suppression
Attenuation/Gain Adjustments
MWI—Message Waiting Indicator Tones
VMWI—Voice Mail Waiting Indicator—Via NOTIFY, SUBSCRIBE
Caller ID Support (Name and Number)
Third Party Call Control (RFC 3725)

Security

Password-Protected System, Preset to Factory Default
Password-Protected Access to Administrator and User Level Features
HTTPS with Factory-Installed Client Certificate
HTTP Digest—Encrypted Authentication via MD5 (RFC 1321)
Up to 256-bit AES Encryption

Documentation:

Installation and Configuration Guide
User Guide
Administration Guide
Provisioning Guide—For Service Providers Only

Linksys SPA962 Package Contents

1 SPA962 IP Phone, Handset, and Stand
1 Handset Cord
1 RJ-45 Ethernet Cable
1 Quick Installation Guide

Linksys SPA VoIP Phone Comparison Chart

Linksys SPA Phone Model	Voice Lines	Ethernet Ports	Graphical Display	PoE Support	AC Power Included
Linksys SPA901	1	1	No	No	Yes
Linksys SPA921	1	1	Yes	No	Yes
Linksys SPA922	1	2	Yes	Yes	No
Linksys SPA941	2 - 4	1	Yes	No	Yes
Linksys SPA942	2 - 4	2	Yes	Yes	No
Linksys SPA962	6	2	Yes	Yes	No